At anytime on any page you may also access our FAQ and Customer Care articles through our online chat dialogue box. Simply click on the chat bubble and click on FAQ at the bottom right to access the articles.
WHAT COUNTRIES DO YOU SHIP TO?
Currently, Pacific Outbound Clothing Co. only ships within the United States of America and to Canada.
While we are working hard to expand our borders and offer shipping to more countries in the future we do not have a timeline on when that will be. Our greatest goal is to provide the best apparel with the best customer service for our target customers before trying to become a global brand.
If you are interested in our products and we do not provide shipping to your country, please let us know by dropping us a line. You can use the chat bubble in the bottom right corner to start a conversation. If we notice we're getting a lot of requests from a your country, the chances are good that we will start shipping there.
HOW LONG DOES IT TAKE FOR MY ORDER TO ARRIVE?
We’re committed to getting your order to you as soon as possible, and as soon as your order comes through our fulfillment team goes straight to work in processing your order and double checking everything.
In most cases within the United States you can expect to receive your order within 7 to 10 days. But in some cases your order may take up to 16 days to arrive.
Production and Delivery Times
Production time: Standard Shipping: Ships within 3-10 days of the order being placed.
Delivery time: Domestic orders will arrive between 3 to 7 days after they ship depending on your location.
Canada orders can take 7-21 days to arrive, depending on shipping and customs.
CAN I TRACK THE STATUS OF MY ORDER?
Yes! All of our shipments having shipment tracking and you can be notified when your package leaves our facility, where it is at and when it will arrive based on the courier.
There are several ways you can be notified about your order:
1) Track your order via Facebook Messenger
This is a truly incredible and convenient service. If you're on Facebook and using Facebook Messenger, you can get realtime updates messaged to you on the status of your order. All you need to do is tick the "Send to Messenger" option under Notifications before you complete your order.
At anytime you can send a message and get real time info on the status of your order. Every step of the way you'll receive an automated message from us from when your order shipped to when it arrives. It's really that easy.
2) Track Your Order via Email
Depending on the courier, you should receive an automated email with the tracking information of your order once it has left our facility.
3) Live Chat
If you didn't get this email you can reach out to us and we can deliver to you the tracking number. Just reach out to us by clicking on the chat bubble in the bottom right corner of your screen. We'll be happy to help you out! :)
HOW MUCH DO YOU CHARGE FOR SHIPPING?
Shipping within the United States:
Honestly, we're a little surprised you're asking considering we've plastered it all over our website that we want to provide FREE SHIPPING to you with no minimum order. No tricks. No gimmicks. We provide free shipping on all orders within the United States. It's our way of keeping things real, transparent and simple for you as you shop with us.
Shipping to Canada
We love our Canada customers and if we could we would provide free shipping for Canadians as well. Since we can't do that we've worked very hard to make our shipping costs as low possible. In most cases, shipping an order to Canada will only cost $5.(And that's a better price than most shipping costs within the U.S.A.)
CAN I EXPEDITE MY SHIPPING?
Hey, we're glad you want your package so fast! Who doesn't. Unfortunately, we do not offer the ability to do overnight shipping or 2 day shipping or any other expedited shipping at this time.
However, we do provide you with an estimated delivery date within your shopping experience so you can know when to expect your delivery. We provide shipping tracking and real time notifications via Facebook Messenger about your package. These options will become available to you upon checkout.
While our shipping methods could change in the future we have carefully put them in place for the best customer experience so that orders can be changed, cancelled or adjusted before we send it out the door. Nonetheless, in most cases within the United States you can expect to receive your order within 7 to 10 days.
WHAT DO I DO IF MY ORDER IS LOST, DAMAGED OR WRONG?
Listen, we hope it never comes to this but sometimes things outside of our control can happen -like lost or damaged packages.
We promise you'll get the order the way you want. It's that simple.
If your order is damaged we will reship the right order to you immediately at no charge. In some cases we'll might even issue you a full refund and you get free threads out of it simply because we love you.
Sometimes, for reasons we don't know, packages get lost and it becomes a situation outside of our control. In this case, we will handle contacting the courier and ensuring that you will receive your order. If for whatever reason your package is not retrievable or has been lost we will send you another one free of charge. (By the way -this has never happened.)
Wrong or Damaged Apparel
If on a rare occasion you receive the wrong order or any of your apparel is damage please let us know immediately! We will send you a new order right away and shower you with love (a.k.a store credits and discounts).
WHAT IF I ENTERED THE WRONG SHIPPING ADDRESS?
Uh oh! If you just placed your order you can simply let us know by clicking on the chat bubble in the bottom right corner of your screen and provide us with your order number. We'll be happy to make any corrections on your order for you.
If for some reason you do not get a quick response from us, please contact us via email just to double make sure we get your request. We'll do our best to make sure your order doesn't leave our facility with the wrong address.
Note: Be sure to input your correct shipping address for future purchases in your account. 😄
If your order has already been shipped by us, please note that carriers calculate live shipping rates mainly by the zip code entered. So it is possible that an incorrectly formatted address could be entered and the package is still able to ship to your correct address.
However, if the courier is unable to deliver the package it will be returned to us and you will be notified once it is received back. Within 30 days you will need to confirm with us the updated correct address as well as pay the charges for reshipping the your package.
As always, we will do our best to work with you and make sure your experience through this process is nothing but exceptional. 👍
WHAT IS YOUR RETURN POLICY? HASSLE-FREE RETURNS!
We stand 100% behind our products and we're 100% on your side. You have our guarantee for hassle-free returns
We want you to be completely satisfied with anything you get from Pacific Outbound Clothing Company. Because of this you have our guarantee for hassle-free returns! Return anything, anytime for free! No restocking fees, processing fees or ridiculous fees.
If you have received a misprinted, damaged, or defective item please notify us within 30 days after the product has been received. If your package is lost in transit please contact us no later than 30 days after the estimated delivery date.
If your address is considered insufficient by the courier or your order is unclaimed, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you.
If it was our fault, we'll fix it!
HOW DO I GET STARTED ON RETURNING AN ITEM?
Lucky for you, returning an item to Pacific Outbound Clothing is a very very simple process. We have an easy to use Return Center. It will literally will take you less than 1 minute to get started on returning an item to us.
Note: Do not return your items using the return address on your original package or box.
You will first need to go through our Return Center and we will automatically email you an appropriate shipping address to send your items to.
Need to get started on a return?
WHAT ITEMS ARE RETURNABLE?
We've made it really easy to return your items here at Pacific Outbound Clothing Co. We want you to be completely satisfied with your order so, generally speaking any and every item you purchase from us is returnable (some limitations apply).
However, there are several conditions by which your item should be returned for it to be approved for a refund.
Preferably within 30 days of receipt of your shipment. (Please reach out to us if you have an item to return that is older than the 30 days).In original conditionUnwashed and UnwornPreferably in the original packaging (We understand some of you like to rip up your packages when you get something new. 😂 If that's you, no problem. Just send us your items in another box.)
We may not approve returns for the following reasons:
It's a very limited time design (such as Solar Eclipse 2017 designs)Your item has been washed, worn or damaged by you. Your item was received as a giveaway or promotion
If you are unsure if your item is returnable because it doesn't meet one of these conditions simply start a conversation with us by clicking on the chat bubble located at the bottom right corner of your screen. We'll be happy to answer any questions for you. 😄
CAN I EXCHANGE AN ITEM FOR ANOTHER SIZE OR FOR ANOTHER ITEM OF THE SAME PRICE?
Man, we really do wish it were that easy. Perhaps in a perfect world it would have been. But unfortunately the answer is no.
Unfortunately we cannot provided exchanges for items in another size or of the same price for practical and accounting purposes.
But that doesn't mean you cannot exchange your item via a return. In the case that you want to exchange an item all you need to do is approve the item you don't want for a return and reorder the item you do want in another size or however you prefer. While it sounds like more steps it's actually much easier and you'll get your clothes faster along with a full refund on the order that you returned.
In order to return an item simply use our easy to use Return Center.
WHAT ITEMS ARE NON-REFUNDABLE?
Listen, it's highly unlikely that you have an item that is not refundable unless it's completely trashed and destroyed in a mud wrestling fight.
Other than that, here are some other special cases where your item may not be refundable:
-If your item was a free gift from us, a giveaway or promotional item
-If your items were purchased on a previously refunded credit (uncommon)
-If your items are received over 30 days from shipping receipt, unless you have proof your items are in new condition and unworn.
-If your item was bought on clearance.
If you are unsure if your item is refundable or not, please reach out to us by clicking on the chat bubble in the bottom right corner of your screen. We'll be happy to answer any of your questions. 😄
WHAT WILL I BE CHARGED FOR RETURNING AN ITEM?
As promised, we offer hassle-free returns on all of our products which includes free returns. You will not be charged any restocking fees, processing fees or some other ridiculous fees people come up with.
However, you will be responsible for the reshipment cost involved in returning your items back to us.
Other than that, you're golden!
To get started with a return click on the link below:
HOW SOON WILL I GET MY REFUND AFTER RETURNING AN ITEM?
Don't worry. We handle your refunds promptly!
Here's what normally happens: Once your return is received we will send you an email to notify you that we have received your returned item. Next our team will inspect your returned item and will also notify you of the approval or rejection of your refund. You will receive notification of your refund approval status no more than 2 business days after we receive your package.
If your return is approved by our team (which it most certainly will be), then you should receive a notification that your credit credit has been refunded. Please give the refund several days to appear in your account.
If your return is rejected because it hasn't been returned in good condition (unlikely to happen), we will notify you. Unfortunately, we cannot refund you for a bad or damaged item. We will be happy to send it back to you free of charge depending on the size of the returned order.
HIGH QUALITY AND ETHICALLY MADE FABRICS & MATERIALS
No Sweatshops. No Child Labor. Responsible Care for Waste.
Here at Pacific Outbound Clothing Co. our greatest aim is to provide quality apparel for our customers to enjoy without compromising or cutting corners. Because of this we have carefully chosen specific brands to use for printing our designs on. These brands are committed to responsibility for human life and the environment. In other words: no sweatshops and responsible care for waste.
Here is a quick breakdown of the brands we currently use in order of prominence.
All of our tees for men and women are printed on the Bella Canvas brand, as well as our unisex tanks. Bella+Canvas arguably makes the world's highest quality apparel on the market. We're sure it will feel superior to any other shirt you own. Their cuts are primo and the fabrics they extraordinary soft.
To read more about Bella+Canvas's campaign for human and earth responsibility click here.
2) Next Level Apparel
Currently, only our Ladies Racerback Tanks are being printed on the Next Level brand. When stock becomes available for our ladies tanks to be on Bella+Canvas this will change, but Next Level is still a superior and responsible brand to on. To learn more about Next Level Apparel click here.
Previously we used American Apparel to print all of our crew neck sweaters on. However, as of January 2017, American Apparel went bankrupt and was bought out by Gildan -an apparel brand based out of Canada. It is yet to be known what Gildan will do with the American Apparel name but at this time all of our crew neck sweaters are supplied by Gildan. They are well known for their comfortable fabrics and their genuine stewardship.
To learn more about Gildan click here.
Do you want to learn more about why you should buy from Pacific Outbound? Click the link below to learn more.
Why Buy From Us
HIGHEST QUALITY PRINTING
The methods we use to print our designs on our products
Screen-printing or DTG?
All of our apparel is printed DTG (Direct to Garment) using industry-leading Kornit printers which make the designs vivid, truly colorful and remarkably detailed. Not only that, but our print quality also ensures no fade after washing.
In past times it's been argued that DTG printing was inferior to the screen printing method -and this can be true. However, this is no longer the case with the new technology found in Kornit printers that we use for printing on fabrics with vivid colors and durable ink. While screen printing is still one of the best methods for putting designs on shirts, it's been found that there is no difference in quality using DTG printing with Kornit. If anything, customers have preferred the quality and color of the DTG printing.
Printing on Demand
Because we use the DTG method for printing our apparel we are able to print on demand when orders come in. We do not normally keep a large stock of pre-printed apparel. This helps us continue to keep our apparel costs affordable with free shipping and hassle free returns, along with providing fun programs like T-Shirt Tuesdays and Limited Time Designs.
Environment Friendly All the Way Down to the Ink
Our inks are water based and eco-friendly. For real? Oh yeah! This is not only safer for our earth, but makes the feel of the print much softer than traditional screen printed shirts and just as durable!
Technical Note: We happily use CPSIA (Consumer Product Safety Improvement Act) compliant inks, which are required when printing on children's wear 12 and below.
Disclaimer About Direct to Garment
You may notice some discoloration or off white residue on your apparel. Do not worry! This is a special solution used for printing and can sometimes leave marks during the drying process. These are not stains and will wash off after the first wash cycle.
CULTURE & COMMUNITY
WHY BUY FROM US?
What makes us different as an apparel brand?
Pacific Outbound Clothing Company strives in setting new trends in designer apparel for outdoor enthusiasts. Sounds like quite a task, doesn't it? It is, and we're okay with that. We're aiming big and setting our sights high so that you can reap from the benefits of a quality brand.
All of our designs are original and professionally designed in house right here in beautiful Bend, Oregon. All of our apparel is printed on top notch fabrics and cutsfrom leaders in the industry that are committed to responsible, safe work environments. All of our products ship for free in the U.S.A. and can be returned hassle free. Our customer service is truly remarkable, helpful and personal.
Simply put: You matter most to us. We care about you as our customer.
You don't have to take our word for it. Just read our customers' reviews across our various products and web pages. They're raving about our apparel. In fact, we have yet to receive a bad review. Here's the cool part -we're just getting started and the best is yet to come!
To learn more about our brand click here.
PERSONAL CUSTOMER CARE JUST FOR YOU
Pacific Outbound Clothing Co. prides itself with unparalleled support for all users and online visitors. Submitting a ticket is lame and not an ideal process for someone that needs a fast answer. That's why we prefer to have a chat with you.
While on our website, anytime you have a question you can click the chat icon in the lower right corner of your screen.
Don't feel like chatting? Email us at firstname.lastname@example.org and we'll still treat you like a VIP.
We are looking for brand ambassadors that are truly interested in all aspects of Pacific Outbound Clothing Company and have a passion for the Great Outdoors and the Pacific Northwest.
This is a flexible and simple job, which you can do at times that suit you, while being rewarded with great apparel from Pacific Outbound, money for our store and invaluable experience as part of our team.
Ambassadors will represent our core values and mission and seek to share their experiences and skills with our local community.
What is an Ambassador?
As a Brand Ambassador, you must be a strong leader within your community, excited about the Pacific Northwest, the outdoors and fashion.
You will inspire your peers in a positive manner and create memorable moments that will last with Pacific Outbound clients and community members.
What would I do as an Ambassador?
As a Pacific Outbound Ambassador you will promote our brands and spirit through out your community and Instagram account. Providing us with photos and videos of you wearing our products in every aspect of your life. We want you to share your inspirations and enthusiasm with our growing and like-minded community.
If you are selected to be part of the program, you will receive Your Pacific Outbound Ambassador Guide with the do's and the don'ts and the qualities of a Brand Ambassador.
What would I receive as an Ambassador?
In return for your support we will do everything in our power to promote and support you as our ambassador! This will include our efforts to help you grow and promote you as an influential leader in the community. But also, as a Pacific Outbound Ambassador, you will receive special "thank you" gifts for your hard work and dedication to the brand throughout your reign. There will be so many other amazing and unique opportunities throughout the duration of the program that will be available to only YOU!
To learn more about what you could receive as an Ambassador, please our previous Ambassador Booklet we put together with the details.
How Do I Apply?
You must be a follower of Pacific Outbound on Instagram and Facebook and subscribed to our email newsletters.You must have a minimum of 1000 followers with an active community and good post engagement.You must be a previous customer of Pacific Outbound Clothing Company. (It's really hard to bring you on board if you've never completed a full shopping experience with us.)Make a thorough study of our Ambassador BookletFill out our Online Ambassador Application
GIVEAWAYS & PRIZES
Who doesn't like free stuff? Even more, who doesn't like free quality stuff? Here are Pacific Outbound Clothing Co. we're always looking to "bless" our community with free giveaways or big discounts on our product lineup.
We often host these giveaways and discounts on our social media accounts (Facebook and Instagram) and our email subscriber list.
If you want to earn a chance to win free apparel or big discounts then what are you waiting for? Join our community on Facebook, Instagram and subscribe to our emails which are packed to the brim with good stuff.
SECURITY, PRIVACY & TERMS
Our website is built on the Shopify platform. Shopify is Level 1 PCI compliant and uses 256-bit SSL certificates to keep order details secure and safe. It uses a frequently updated SSL Certificate which boasts 100% data encryption and security for all of your information, including your payment information. You should see "https" before our website name and a green lock ensuring you that you are viewing our website securely.
Your data is and always will be only viewable by you. No one from Pacific Outbound Clothing Company or anywhere else has access to your payment information.
You have our guarantee of a secure and safe online shopping experience.
This website is managed by Pacific Outbound Clothing Company. You can rest assured that your personal information will never be rented, sold, or otherwise shared with any third party.
This privacy notice applies solely to information collected by this website, except where stated otherwise. It will notify you of the following:
What information we collect;With whom it is shared;How it can be corrected;How it is secured;How policy changes will be communicated; andHow to address concerns over misuse of personal data.
INFORMATION COLLECTION, USE, AND SHARING
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g., to ship an order.
We do use Remarketing with Google Analytics to advertise online. Third party vendors, including Google, show Pacific Outbound ads on sites across the Internet. Pacific Outbound and third party vendors, including Google, use first party cookies (such as the Google Analytics cookie) and third party cookies (such as the DoubleClick cookie) together to inform, optimize, and serve ads based on your past visits to this website. Rest assured that there is no private information shared with Google or any third party during the remarketing process.
YOUR ACCESS TO AND CONTROL OVER INFORMATION
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number provided on our website:
See what data we have about you, if any.Change/correct any data we have about you.Have us delete any data we have about you.Express any concern you have about our use of your data.
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (e.g, billing or customer service) are granted access to personally identifiable information. The computers/servers on which we store personally identifiable information are kept in a secure environment.